1. Accord sur les conditions

These Terms of Service (“Terms”) are a legally binding agreement between you and Universally LLC (“Universally,” “we,” “us,” or “our”). They govern your access to and use of our websites at universally.com, app.universally.com and other universally.com subdomains (the “Site”), and of our website translation platform and related tools and integrations (together with the Site, the “Services”).

You accept these Terms and consent to our Privacy Policy by doing any one of the following: visiting the Site; creating an account; clicking a box or button indicating your acceptance; purchasing a subscription; or otherwise using the Services. If you are accepting these Terms on behalf of a company or other organization, you represent that you have the authority to bind that organization, and “you” refers to that organization. If you do not have that authority, or you do not agree with these Terms, you must not use the Services.

We may publish short summaries of these Terms elsewhere on the Site — for example on our pricing page or in onboarding screens. Any such summary is provided for convenience only, is not legally binding, and does not modify these Terms.

We may update or modify these Terms at any time, and the updated version will be posted on the Site with a new “Last Updated” date. You are responsible for reviewing these Terms periodically. Your continued use of the Services after an update takes effect constitutes acceptance of the updated Terms.

2. Admissibilité

The Services are not designed for or directed at children. To use the Services you must be at least 16 years old, and you must be 18 years old or have otherwise reached the legal age of majority in your jurisdiction in order to enter into these Terms and purchase a subscription. If you are under the age of majority, you may use the Services only with the consent of a parent or legal guardian who agrees to these Terms on your behalf.

You may not use the Services if you are barred from receiving them under the laws of the United States or of any other country that applies to you, including applicable sanctions and export control laws. It is your responsibility to ensure you are legally eligible to enter into these Terms.

3. Description du service

Universally provides a website translation platform that detects and translates your website content in real time using AI-powered machine translation, stores those translations, and serves them to your visitors. Depending on your plan, the Services may also include tools such as a language switcher, a dashboard for reviewing and editing individual translations, glossary rules that control how specific terms are translated, translation and usage analytics, team workspaces with role-based access, notifications and email alerts, an API, and integrations such as our WordPress plugin.

We may add, change, or discontinue features of the Services over time, as described in Section 26.

4. Account Registration & Security

To access most features you must create an account and provide accurate, current, and complete information. You may not misrepresent your identity or your account information.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Your right to use the Services is personal to you and is not transferable. Where we make additional security features available — such as two-factor authentication — we encourage you to enable them, but you remain responsible for your account either way.

If you invite team members into a workspace, you are responsible for their activity within that workspace and for assigning them appropriate roles and permissions. Workspace owners and administrators can add, remove, and change the roles of members at any time from the dashboard.

If you become aware of any unauthorized use of your account or credentials, you must notify us immediately at [email protected]. Universally is not liable for any loss or damage resulting from unauthorized use of your account.

By providing us with your email address, you agree that we may deliver all required notices to that address electronically, including notices about billing, plan changes, usage, and changes to these Terms. It is your responsibility to keep your email address current.

5. Clés d'API

The Services issue API keys, which may include a public key and a private key for each connected project, and separate workspace API keys used to access our API. Your API keys authenticate requests as coming from you.

You agree to keep your private and workspace API keys confidential and not to disclose them to any third party. You are solely responsible for all requests made with your keys and for all usage those requests consume against your plan, whether or not you authorized them. If a key is exposed or you suspect misuse, you should revoke or regenerate it from your dashboard and contact us at [email protected].

6. Subscription Plans & Usage Limits

The Services are offered under different plans, which may include a free plan and paid subscriptions. Each plan includes a translation allowance (word limit) together with other limits — such as the number of projects, the number of languages per project, and the number of team members — and the features described on our pricing page. Current plans, prices, and allowances are set out at https://universally.com/pricing/, which forms part of these Terms. The allowance is a plan total: it does not reset or renew on a schedule, and it can be increased by upgrading your plan or purchasing add-ons. We may also offer optional add-ons, billed together with your subscription.

Your translated-word allowance belongs to your workspace and is shared across every project in that workspace.

When your usage reaches your plan’s allowance, new or updated content is not translated until the allowance renews, you change your plan, or an automatic upgrade occurs (see Section 7). Translations that have already been generated continue to be stored and served to your visitors.

We may modify plan allowances and limits, or introduce new limits, at our discretion. If we do so in a way that materially reduces what your current paid plan includes, the change will take effect at your next renewal. Our failure to enforce a limit at any time is not a waiver of that limit or of any other provision of these Terms.

7. Mises à niveau automatiques du plan

Each Universally plan includes a translation allowance (word limit). When your usage reaches the limit of your current plan, new or updated content on your website can no longer be translated until the plan is changed or the allowance is increased with an add-on; content that is already translated continues to be served. To prevent this interruption, Universally may automatically upgrade your subscription to the next available plan tier when you reach your plan’s word limit.

Automatic upgrades exist to keep your website’s translations continuous: your visitors keep seeing your content in their language, newly published content continues to be translated, and your translated pages remain available to search engines — so the indexing and rankings you have built for your translated pages are not disrupted by a temporary usage cap.

When an automatic upgrade occurs:

• Your subscription moves to the next plan tier only — we never skip tiers or move you to a more expensive plan than the next one available.
• The price difference is charged to the payment method on file for your account, prorated from the date of the upgrade, and your existing billing cycle (monthly or yearly) is unchanged.
• We send you an email confirmation with your new plan details immediately after the upgrade.
• At most one automatic upgrade is processed per account within any 30-day period.

Automatic upgrades never downgrade your plan. You remain free to change or cancel your plan at any time from your account dashboard.

If no valid payment method is on file, or a charge cannot be completed, no upgrade takes place; translation of new content simply pauses at your current plan’s limit, existing translations continue to be served, and we notify you that your limit has been reached.

Automatic upgrades are enabled by default. If you prefer that your plan is never changed automatically, you can opt out at any time by contacting us at [email protected]. If you have any questions about an automatic upgrade on your account, contact us at the same address.

8. Mesure de l'utilisation

Your translated-word usage is counted from the source content that is sent to our translation models:

• A word counts once when a piece of your content is translated into a given target language for the first time.
• Serving a translation we have already generated does not count again, no matter how many visitors view the page.
• The same content translated into several languages counts once per language.
• When you change your source content, the changed content is new content and counts when it is translated.
• Usage is counted the same way regardless of how the request reaches us — through our WordPress plugin, our API, or any other integration.

Usage is aggregated at the workspace level across all of your projects and is visible in your dashboard. Usage that consistently exceeds your plan may require an upgrade to a plan that fits your volume.

9. Licensing & Usage

Subject to these Terms, your subscription grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services in accordance with your selected plan, for the duration of your subscription.

Your subscription covers only the projects registered under your plan. You may not resell, redistribute, sublicense, rent, or lease the Services, use them on behalf of third parties as a service bureau, or otherwise make them available to third parties, except under a written reseller or agency agreement with us. Violating these conditions may result in suspension or termination of your account.

10. Payments & Fees

Subscriptions are billed on a recurring basis (monthly or yearly) based on your chosen plan. Fees are billed in advance for each billing period and are non-refundable except as described in Section 12. There are no refunds or credits for partial periods, or for periods in which your subscription is active but you do not use the Services.

By subscribing, you authorize us to charge your payment method for recurring renewals until you cancel. Your authorization also covers charges resulting from automatic plan upgrades, as described in Section 7, and any add-ons you select.

All payments are processed by Stripe, a third-party payment provider. Universally does not store your full card details on its own servers; your payment information is collected and processed by Stripe in accordance with Stripe’s terms and privacy policy.

Prices are listed exclusive of taxes unless stated otherwise. You are responsible for any applicable taxes (such as VAT or sales tax), which may be added at checkout based on your billing information. We may change our prices, and we will give you at least 30 days’ notice of an increase that affects your subscription, by email or by posting the change on the Site. Price changes take effect at your next renewal.

All prices, charges, and refunds are stated and issued in US dollars. We make no guarantee about exchange rates or that they will remain stable, so the cost of the Services in your local currency may vary between billing periods, and a refund may convert to a different amount than you originally paid. You are responsible for any currency conversion or foreign transaction fees charged by your bank or card issuer.

If a renewal payment fails, we may retry the charge, and we may suspend or limit paid features until payment is completed.

11. Renouvellements automatiques

Unless you cancel before the end of your current billing period, your subscription renews automatically and you authorize us to charge the then-current fee for the renewal period using the payment method on file. You can cancel renewal at any time from the billing section of your dashboard, and cancellation takes effect at the end of your current period.

12. Politique de remboursement

Universally offers a 14-day money-back guarantee on new purchases. Refunds requested after 14 days are not eligible. Refunds do not apply to renewals, upgrades, add-ons, one-time or lifetime deals where offered, or accounts terminated for policy violations. Free plans and free trials are not eligible for refunds. Approved refunds are issued to the original payment method, in US dollars, as described in Section 10.

To request a refund, contact us at [email protected] within the 14-day period. If we do not receive your request in time and your payment method is subsequently charged, that charge is not refundable.

13. Discounts, Trials & Promotional Pricing

We may from time to time offer free trials, discount codes, or introductory pricing. Unless we state otherwise, a discount or introductory price applies only to the first term of the subscription you purchase with it and does not carry over to later renewals, which are charged at the regular price then in effect.

You agree to comply with any additional conditions we attach to a trial or promotion, including limits on usage and duration, and you may not create multiple accounts in order to obtain repeated trial or promotional benefits. When a trial ends, our normal rates apply.

14. Your Content & Translations

You retain all rights to the content of your website and to the translations generated from it. Nothing in these Terms transfers ownership of your content or your translations to us.

You grant Universally a limited, worldwide, non-exclusive, royalty-free license to store, process, cache, index, format, and serve your content and its translations, solely for the purpose of providing the Services to you.

You are solely responsible for the content you submit for translation. You represent that you own it or have all necessary rights, licenses, and permissions to submit it and to grant the license above, and that our processing of it will not infringe the intellectual property, privacy, publicity, or other rights of any person. We may remove translations or suspend service for content that is unlawful or infringes the rights of others.

15. Avertissement relatif à la traduction automatique

Translations are generated automatically by AI translation models, which may include models operated by third-party providers that process your content solely to produce translations. You acknowledge and agree that:

• Machine translation is not perfect and may contain inaccuracies, awkward phrasing, omissions, or errors of nuance, tone, and context.
• Translation output is produced automatically and is provided as is, without review by a human translator.
• You are responsible for reviewing your translations and for configuring the Services — including glossary rules and any content you exclude from translation. You can review and edit any translation from your dashboard.
• We make no representation, warranty, or guarantee about the accuracy, completeness, or suitability of any translation, and we make no guarantee about search engine outcomes, including the indexing, visibility, or ranking of your translated pages.
• For content where precision is critical — such as legal, medical, financial, or safety information — we recommend human review before publication.

16. Notre propriété intellectuelle

All right, title, and interest in and to the Site and the Services — including their look and feel, text, graphics, logos, icons, layout, images, software, APIs, data models, and translation and delivery technology — belong to Universally or its licensors, and are protected by United States and international copyright, trademark, and other laws. Your content and your translations are excluded, and remain yours as described in Section 14.

Universally and the Universally logo are trademarks of Universally LLC. All other trademarks are the property of their respective owners. Nothing in these Terms grants you any right to use our name, logo, or trademarks without our prior written permission.

17. Commentaires

If you send us ideas, suggestions, feature requests, or other feedback about the Services (“Feedback”), you do so voluntarily, and you agree that we may use it without restriction, obligation, or compensation to you. You assign to us all rights in any Feedback you provide, and we may or may not choose to use it in the Services, our documentation, or our business.

18. Confidentialité

If we share information with you that is marked confidential or that would reasonably be understood as confidential — such as non-public pricing, roadmaps, technical details of the Services, or security information — you agree to keep it confidential and not to disclose it to any third party, both during and after your use of the Services. This does not apply to information that is or becomes public through no fault of yours, that you already had without a duty of confidentiality, or that you are required to disclose by law.

19. Utilisation acceptable

You agree not to use the Services, and not to submit content for translation, in a way that:

• is unlawful, infringing, fraudulent, deceptive, defamatory, harassing, hateful, or harmful to minors, or that promotes illegal activity;
• violates the intellectual property, privacy, or other rights of any third party;
• involves collecting, submitting, or processing personal data about your visitors or customers without the notices and consents required by applicable law;
• interferes with or disrupts the Services or their infrastructure, including sending an excessive volume of requests or otherwise degrading performance for other customers;
• circumvents usage limits, allowance measurement, API rate limits, authentication, or any other security measure;
• uses your subscription for websites or projects other than those registered under your plan, or shares your subscription with third parties;
• resells, sublicenses, or otherwise makes the Services available to third parties except under a written agreement with us, as described in Section 9;
• reverse-engineers, decompiles, or attempts to access the source code or underlying models of the Services;
• copies, republishes, or creates derivative works from the Site or the Services, or accesses them in order to build a competing or similar product;
• monitors the availability, performance, or translation quality of the Services for benchmarking or competitive purposes without our written consent;
• uses bots, scrapers, or other automated means to access the Site, other than documented use of our API;
• transmits malware or any code intended to damage, interfere with, or gain unauthorized access to any system; or
• impersonates Universally, our staff, or any other person, or misrepresents your affiliation with any person or organization.

We may suspend or terminate accounts engaged in any of the above, with or without notice.

20. Privacy & Data

Our collection and use of personal data is described in our Privacy Policy. Website content you submit is processed for the purpose of producing and serving translations, and payment details are handled by Stripe as described in Section 10. For the content of your website and your visitors’ data, we act as a service provider on your behalf; you remain responsible for your own website’s privacy disclosures and for any consents your visitors must give.

We may also offer optional, anonymous product usage tracking, which you can turn on or off at any time. It never includes your page content, your translations, your visitors’ personal data, your credentials, or your billing details, and the Services work the same either way.

If you cancel your subscription or your account is terminated, your stored data — including translations — may be permanently deleted after a reasonable period, and we are under no obligation to retain it. If you need a copy of your translations, contact us at [email protected] before closing your account.

21. Third-Party Services & Links

Our Services integrate with third-party platforms such as WordPress, hosting and CDN providers, AI translation providers, and payment processors. Universally is not responsible for the actions, availability, performance, or policies of any third-party service, and your use of third-party tools is at your own risk.

The Site may also link to other websites, and other websites may link to the Site. We do not control those websites, we are not responsible for their content or practices, and a link does not imply endorsement or any association with their operators.

22. Avis de non-responsabilité relatif à l'accessibilité

You acknowledge and agree that Universally does not warrant, assure, or guarantee that the Services, including any language switcher or other element they add to your website, are or will ever be compliant with the Web Content Accessibility Guidelines under WCAG 2.0, 2.1, 2.2, or any successor guidelines or laws (“WCAG Compliance”), or that they can be modified to meet WCAG Compliance.

By installing or integrating the Services on your website or any other platform, you accept the Services as-is and agree that you are solely responsible for ensuring that your website and your use of the Services meet WCAG Compliance and any other accessibility requirements that apply to you. You agree to test the Services and their features on your website before making them available to the public, and to remain informed about the accessibility requirements that apply to you. In no event will Universally be liable to you or to any third party for any failure to meet WCAG Compliance. If anything in this section conflicts with another provision of these Terms, this section controls as to that conflict.

23. Clause de non-responsabilité

The Services are provided on an “as is” and “as available” basis, and your use of them is at your sole risk. To the maximum extent permitted by law, Universally disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, accuracy, title, and non-infringement.

We make no warranty that the Services will be uninterrupted, timely, secure, or error-free, that translations will be accurate or complete, that defects will be corrected, that the Services will be compatible with your website, theme, plugins, or hosting environment, or that they will meet your requirements. Access may be interrupted from time to time for maintenance, updates, repairs, third-party outages, or other reasons.

Universally is not responsible for the acts, omissions, or failures of any third-party provider, including hosting and infrastructure providers, AI translation providers, payment processors, and internet service providers.

The Services are operated from the United States. We make no representation that they are appropriate or available for use in every location, and those who access them from other jurisdictions do so at their own initiative and are responsible for compliance with local law.

24. Limitation de responsabilité

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for any lost profits, lost revenue, lost data, or loss of goodwill, whether the claim arises in contract, tort, or any other theory, even if the party was advised of the possibility of such damages.

Universally’s total liability for all claims arising out of or relating to these Terms or the Services will not exceed the total amount you paid us in the 12 months preceding the event giving rise to the claim. These limitations do not limit your obligation to pay fees you owe under Section 10.

Without limiting the above, Universally has no liability for any loss or damage arising from inaccurate, incomplete, or missing translations, from content that is not translated because a plan allowance was reached, or from search engine outcomes affecting your translated pages.

Some jurisdictions do not allow certain limitations of liability, so parts of this section may not apply to you.

25. Indemnisation

You agree to indemnify, defend, and hold harmless Universally and its officers, directors, employees, and service providers from and against any third-party claim, demand, loss, damage, cost, or liability (including reasonable legal fees) arising from or relating to: your use or misuse of the Services; your breach of these Terms; the content you submit for translation; your infringement of any third-party rights; or your collection or processing of your visitors’ data through the Services in violation of applicable law.

We may, at your expense, assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with that defense. You may not settle any such matter without our prior written consent. We will make reasonable efforts to notify you of any such claim once we become aware of it.

26. Modifications des services

We may modify, suspend, or discontinue the Services, or any part of them, at any time. Where a change materially reduces functionality your paid plan depends on, we will give you reasonable advance notice by email or through the Services. Universally has no liability for any modification, suspension, or discontinuation of the Services, except for your right to a refund of any fees prepaid for a period after we permanently discontinue the Services.

27. Résiliation

We may suspend or terminate your account if you violate these Terms, misuse the Services, fail to meet your payment obligations, or where we reasonably suspect such a violation. We may also terminate these Terms at our discretion, in which case we will refund any fees you prepaid for the remaining part of your current billing period.

You may cancel your subscription at any time from the billing section of your dashboard; if you cannot find that option, contact [email protected] and we will help. You remain liable for all charges accrued on your account up to the point of cancellation or downgrade, including the fee for the billing period in which you cancel. Termination does not entitle you to a refund except as described in Section 12, and stored data may be deleted as described in Section 20.

28. Governing Law & Jurisdiction

These Terms, and any dispute arising out of or relating to them, the Site, or the Services, are governed by the laws of the State of Florida, United States, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the state and federal courts located in West Palm Beach, Palm Beach County, Florida, for any such dispute, provided that Universally may seek injunctive relief in any jurisdiction.

29. Avis

Except as otherwise stated in these Terms, notices must be in writing and are deemed given: on personal delivery; on the second business day after mailing; or on the first business day after being sent by email. Billing and account notices to you will be sent to the email address on your account, as described in Section 4.

Notices to Universally should be sent to [email protected], or by mail to: Universally LLC, 400 Executive Center Drive, Suite 208, West Palm Beach, FL 33401, United States.

30. Divers

If any provision of these Terms is found unenforceable, that provision will be limited or struck to the minimum extent necessary and the remaining provisions remain in full effect. Our failure to enforce any right under these Terms is not a waiver of that right. You agree that these Terms may be enforced by injunctive relief and other equitable remedies without proof of monetary damages.

You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays or failures caused by events beyond its reasonable control. These Terms, together with our Privacy Policy and our pricing page, constitute the entire agreement between you and Universally regarding the Services.

The sections covering your content and translations, machine translation, our intellectual property, feedback, confidentiality, privacy and data, disclaimers, limitation of liability, indemnification, governing law, notices, and this section survive any termination or expiration of these Terms, along with any other provision that by its nature is intended to survive.

31. Informations de contact

If you have questions about these Terms, you can reach us at [email protected], or by mail at Universally LLC, 400 Executive Center Drive, Suite 208, West Palm Beach, FL 33401, United States.