Cancelling means turning off auto-renewal. The plan keeps running to the end of the period you have paid for, then the workspace moves to the Free plan. Only the workspace Owner can do it: an Admin can see billing but not change it.
Cancel auto-renewal
- Open the user menu and choose Billing.
- On the plan card, choose Cancel auto-renewal. It is a link on the renewal line rather than a button.
- The Cancel auto-renewal? dialog shows the date your subscription ends, and a table comparing your current limits with the Free plan's.
- Confirm with Cancel auto-renewal, or back out with Keep auto-renewal.
If your current usage is above the Free plan's limits, the dialog lists exactly which ones before you confirm.
Changed your mind
Before the period ends, the same plan card offers Resume auto-renewal. Nothing was lost in the meantime, so resuming puts you back where you were.
What happens at the end of the period
Your translations and project data are safe. What changes is the limits.
- The workspace moves to the Free plan: 1 project, 1 language per project, 1 team member, and the Free word total.
- Pages already translated keep serving normally.
- New or changed text stops being translated while you are over the limit, and starts again if you subscribe or come back under it.
- Add-ons end with the plan.
Nothing is deleted for being over a limit. A workspace with three projects keeps all three; it just cannot translate new content until it is back within a plan that covers it.
Before you cancel
Consider a smaller plan instead. Moving down keeps translation running for new content, which cancelling does not. See Upgrade or downgrade your plan.
Export is not an option. There is no way to download your translations, so nothing can be taken with you. See Import and export translations.
Ask support if you are unsure. Email [email protected] before confirming. See Get support.