Email [email protected]. That is the way to reach a person, whether you have a question, a bug, or need help getting set up.
Before you email
Check the docs first, since most setup and troubleshooting questions are answered here. The dashboard's user menu has a Help Center entry that opens them.
Troubleshooting covers the common cases: translations not appearing, the switcher missing, layout problems after translation, and caching conflicts.
What to include
The more of this you send, the faster the reply:
- The site URL, and the translated URL if the problem only happens on one language
- The language it affects, or whether it affects all of them
- What you expected and what happened
- The platform, and the plugin version if you are on WordPress
- A screenshot, when the problem is visual
For a translation that is wrong rather than missing, include the source text and the translation you got. That is usually enough to identify whether it needs a glossary rule or a manual correction.
Reporting a bug
Send it to the same address. There is no separate bug tracker or in-app form.
Include the steps to reproduce it, and say whether it happens every time or intermittently. An intermittent problem is worth reporting even without reliable steps, since the request logs on our side often show the cause.
Help getting set up
The docs cover setup end to end, starting with Install on WordPress or Integrate using the API for other platforms.
If you get stuck part-way, email support with what you have done so far and where it stopped. Setup problems are usually a connection or key issue, and those are quick to diagnose from the outside.